Warranty Card

 Selecting your footwear

When choosing shoes make sure that the type, size and width match your size. The length of the inside of your shoe should be longer than your foot, and your toes should not (under any circumstances) touch the inside tip of the shoe, the so-called leeway. Leeway is a free space between your longest toe and the tip of the shoe and should be approximately 10 millimetres. Try your shoes on again in the comfort of your home. Please keep in mind that not every shoe will fit your foot for the first time. Improperly selected type of shoe, size, width or shape cannot be used as reasons for later claims. You may return incorrectly chosen shoes within 14 days after purchase. The shoes must be unused, without any signs of wear and tear, packed in regular packaging and with all labels and stickers and you must present valid proof of purchase. The store manager will evaluate compliance with all requirements necessary for product return.


When selecting your shoes, please consider the purpose, design, material structure and required care. Only chosen footwear adequately in terms of purpose, functionality and size can fulfil your expectations and give you the added value you are looking for. While using your shoes, please pay attention to all instructions of use. It is essential to eliminate all factors negatively influencing the functionality and life of your footwear, such as high intensity of use (we do not recommend using the same shoes every day), using your shoes for inadequate purposes, washing, etc.


Regular maintenance is a necessary prerequisite to maintain the functionality and proper conditions of your footwear. Use only products designed for footwear to care for your shoes. Incorrect or insufficient care significantly reduces functionality and the lifetime of your shoes.


Purpose of your footwear

Different types of shoes are designed for different uses. The purpose is based on the use of suitable materials, design and structure and required maintenance. Therefore, when selecting your footwear keep in mind what purpose you are buying your shoes for.


Walking shoes - shoes designed to be worn indoors or outdoors. These type of shoes represent classic design, without any fancy fashion elements. These types of shoes usually offer comfort rather than fashionable style. Typically, these shoes come in many varieties and colours. Enclosed walking shoes may be used outdoors in temperatures not exceeding -5 degrees Celsius. Flexible walking footwear is designed for dry environments (do not use in wet or humid climates).

Winter footwear - shoes designed to be worn in extreme winter conditions. This type of footwear provides better thermal insulation, usually achieved with thermal linings and thicker soles, generally with nonslip patterns. Flexible winter footwear is designed for dry environments (do not use in wet or humid climates)

Social footwear - shoes intended to be worn indoors and for relatively short times during various social occasions. These shoes are usually designed as classic cut and made entirely of leather (regular shoes or dress shoes) and fitted with a leather sole. These shoes are very sensitive to moisture and uneven terrain and therefore are not recommended for outdoor use.


Fashion footwear with feathers - shoes designed for short-term use. Thanks to the structure and used materials this type of footwear is designed for less demanding conditions. The most important property of this shoe is fashion and trendiness, not a lifetime. This kind of footwear is usually fitted with stylish contemporary elements, which also determine its relatively short lifetime. This footwear is not designed for everyday use. If you decide to use this type of shoe regularly, you must pay a lot of attention to the day-to-day care of the lower sections of the shoe as well as of the entire shoe.


Highly fashionable footwear - shoes designed for short-term or occasional use in less demanding environments. All materials and designs are manufactured according to the latest styles, and everything revolves around trendy design and aesthetic value (for example, extremely long tips, elevated soles, top coating extends all the way to the bottom of the shoe). The use of non-standard materials and exclusive design increases the wear and tear of this type of footwear. The lifetime of this kind of footwear is limited and may be significantly shorter than the provided warranty period. This kind of shoe is designed to be worn in dry conditions. Make sure to protect this type of shoe from dirt and other negative influences.


Structure and materials used to manufacture this type of footwear offer only minimal resistance to wear and tear. This kind of footwear cannot be worn every day.

Recreational footwear - designed to be worn during leisure times or while enjoying various recreational activities. The design and structure are tailored for indoor use or undemanding and mild outdoor conditions. This type of footwear is not designed for sporting activities.

Sports footwear - shoes designed to be used during various sporting activities. The design and structure of these types of shoes correspond with the particular sporting activity for which the footwear was designed, and therefore these shoes should be used for a specific sporting activity only.



Used materials, maintenance and care

At present many different types of materials are used, including various types of leather, synthetic and textile materials. Basic knowledge about materials used in your shoes together with proper care and maintenance extends the life of your shoes.

Leather - most common and natural material offering ideal properties for shoe manufacturing. The leather is porous, soft, absorbent and to some extent can adapt to the individual shape of your foot. The leather is typical for its variable face pattern, which only enhances its natural characteristics and distinguishes it from synthetic materials. The leather is not entirely water resistant on the face surface (climatic conditions) or inside (perspiration). Therefore you must properly care for leather shoes.

We distinguish between several basic types of leather:

Polished leather - fine surface structure with small pores. Remove dirt from your shoes using a suitable brush or damp cloth and wipe dry. Use suitable impregnating lotion or cream of desired colour and polish. For casual care (for example at work or when travelling) you may use self-polishing sponges; however, these only polish the leather and cannot replace proper care lotion.


Lacquered/painted leather - leather with a polished and shiny surface, which is the result of lacquer or paint coating. This type of cover is very susceptible to mechanical and chemical damages as well as to moisture or freezing temperatures. Remove dirt from the leather surface using a damp cloth and apply a proper leather-care product designed for polished and painted leather.


Coated/layered leather - leather fitted with a foil or plastic layer on its face surface. It has similar properties as painted or lacquered leather. Use a damp cloth to clean this type of surface and wipe dry or use cleaning products designed for synthetic materials.

is a leather Nubuk, velour (suede) -Never use a cream on its face or back surface. Use a rubber brush to clean this type of surface and products designed for suede materials. These products come in certain colour shades or may be colourless and will brighten the colour of your shoes. It is necessary to apply suitable impregnating lotion to this type of leather to increase water resistance. for suede materials grinded


Other leathers - there are many types of leathers which come in various colours and with different surface finishes. A typical property of this kind of leather is that its surface changes over time. Leathers with scraped surfaces have an additional, usually different colour underneath. The top coating wears out in sections exposed to stress, and the original colour comes out. While this is happening, the scraped paint may soil light-coloured clothing. Another type of material is leather with mechanically disturbed face surface through which a different colour and leather structure is visible. This disturbed surface keeps cracking during use in sections exposed to stress, and the top layer peels out, releasing the material structure underneath. These changes occur very quickly and keep increasing during use. This type of shoe rapidly gains a patina or "used" look. These changes are desirable and do not constitute a reason for a claim. Do not under any circumstances apply any creams or polishing agents to these leather surfaces. Impregnation protects shoes from moisture and dirt; however, make sure to protect your shoes from excessive soiling, as soil cannot be easily removed.


Other synthetic and plastic materials - are very similar to "other leathers". A typical property is continuous development of its appearance during use. The top coating/paint in sections exposed to stress gets worn out quickly, peels off, cracks, and the contrast colour underneath comes out. These changes happen rather quickly and are desirable, as they create a trendy "used" look. It is not a defect but occurs intentionally. The surface is very susceptible to mechanical damages and dirt. Avoid significant soiling as the dirt cannot be easily removed from the surface and permanent damages may occur.


Bottom leather - type of leather used mostly for dress shoe soles. These types of shoes are usually worn indoors. Not suitable for regular use as it is very susceptible to moisture and uneven surfaces. It is very slippery - a natural property of this leather. Treat leather soles with suitable care products which will restore the necessary smoothness, anti-slip properties and resistance to abrasion. If you decide to use shoes with leather soles regularly and outdoors, it is required to fit the sole with suitable reinforcement pads and to reduce wear and tear or damages. Shoes modified in this way should never be used in wet environments under any circumstances. Some women's and men's shoes are leather coated. The leather coating must be regularly maintained with impregnating lotions and creams to avoid the negative influence of moisture and mechanical damages.


Textile - used for light and mostly summer and household footwear. Use a brush to clean dry textile shoes together with suitable textile care products, which will impregnate and brighten colours and will partially protect your shoes from dirt. Do not use textile shoes in wet environments - this type of footwear is not resistant to outside moisture.


Synthetic materials - plastic materials, leathers, polymers - these elements often resemble leather, but their properties are inferior to natural leathers. For example, they offer only limited permeability and therefore increase perspiration. This type of footwear requires deficient maintenance. Upper plastic materials of your shoes (top and bottom elements) which are painted on surfaces are very susceptible to mechanical damages caused by abrasion or stress (stumbling over). This type of pressure will scrape the paint from the surface, and the original material colour will come out. Use a damp cloth with detergent to clean your shoes and wipe dry.

Rubber - use a damp cloth with detergent to clean your shoes and wipe dry.


Additional shoe care and maintenance principles:

  • When putting on your shoes, in particular shoes with an enclosed heel, use a shoehorn. When you take your shoes off, insert a tensioning device inside your shoes to maintain proper shape.

  • Change shoes frequently, in particular when worn in humid environments (using the same shoes every day is not recommended).

  • After each use let shoes dry thoroughly (remove inserts as well) - even after low usage, the inside of the shoe gets wet due to foot perspiration.

  • Using wet or only partially dried shoes again may result in excessive wear and tear (mostly of linings and insoles).

  • Impregnate your shoes before first use and apply suitable shoe products. Perform shoe care and maintenance as needed.

  • Avoid soaking shoes, as this will destroy surface finish and deform the shape.

  • No shoe is entirely water resistant when used for an extended period. Suitable impregnating products only increase water resistance and resistance to rain or snow. The only footwear which is altogether water resistant without suffering any contrary damages the shoe wholly made of plastic or rubber.

  • Stuff newspaper inside wet shoes and let dry naturally, not too close to heat sources.

  • Deicing and aggressive chemicals used in winter to maintain roads have a very adverse effect on shoe material structures. These aggressive chemicals damage the structure of materials and cause swelling and the appearance of usual white spots. Try to avoid contact with these types of chemicals. Remove residual snow or wet dirt from your shoes after use. Use shoe care products regularly. Adequately treated shoes are more resistant to adverse influences. Shoes damaged by these chemicals cannot be returned.

  • All stitched and perforated joints (including stitching of the upper edge of the sole) break the integrity of materials and reduce the resistance of the shoe against external moisture.

  • Rich and dark shades of polished leather (for example red and dark blue) may discolour slightly.

  • Materials inside your shoe may slightly leak colours; remember that especially when wearing trousers tucked into boots (this also applies to the upper rims of high boots).

  • Shoes should never be washed manually or in a washing machine.

  • Do not use paint thinners or similar solvents such as acetone or alcohol to care for your shoes.

  • Wear of heel end depends on its size and area. Small heel ends (for example high heel shoes) must withstand considerable pressures and therefore, wear down quicker than a heal with a large area.

  • Proper and regular necessary maintenance and replacement of worn heels, soles (or hard soles), insertions or glued linings, laces or loop fasteners (Velcro) will prevent damage to other parts of your shoes. This damage cannot be used as a reason for a claim. The customer should perform this is necessary maintenance.

  • The natural property of insoles manufactured from smoked "raw rubber" is the characteristic smell of smoke.

  • Make sure your feet are appropriately fastened with fastening belts or another fastening system. Insufficient fastening of your foot in your shoe may result in excessive wear of insoles and linings.

  • Some women's shoes with fastening buckles are fitted with flexible stripes, so-called elastic bands. The shoe is equipped with this flexible band to increase walking comfort. The fastener must be undone every time you put your shoes on or take them off to eliminate excessive stress on the adjustable band and quick wear and tear.

  • Most soles are not resistant to benzene, diesel, oils or similar chemicals. If these compounds get in contact with the bottom of the shoe, they will damage the sole. Soles made from raw rubber are most susceptible to this damage.

  • Bright colours on upper surfaces may fade away over time. Using suitable care products will reduce colour fading.

  • White materials may turn slightly yellow over time.

  • Due to different structures in shoes designed with pointed tips and thin soles, the tip of the shoe is in contact with the surface during walking (floor, sidewalk, road), which results in somewhat quick and intensive wear of the pointed tip and sole or possibly of top layers of the shoe. This type of shoe must regularly be inspected, and soles must be repaired if necessary.

  • No shoes sold in our stores may be used as work shoes because our shoes do not comply with strict work shoe requirements.

  • Metal decorations may turn materials that they come in contact with black. Regular cleaning will prevent product discolourations.

  • Decorative accessories, feathers and similar ornaments are exposed to intense mechanical stresses during the use of the shoe and may break off. It is normal, as these highly fashionable decorations cannot be firmly attached to the shoe.

  • If you drive a vehicle while wearing fashionable shoes, wear and tear (or even damage) of heels, heel supports, or coating of the entire heel support may occur much quicker.

  • Summer style open shoes (flip-flops) and fashionable shoes made of textile have limited life expectancy, approximately one season.

  • Highly polished (metallised) materials lose their brightness very quickly due to abrasion.

  • When walking in tall (shin-style) and half shin-style shoes, the inside upper sections of the shoe are touching each other and increase the risk of wear and tear or damage to zippers. 

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